Contact Us
Got a question about how we review casinos, a tip about a site we haven't covered, or feedback on something we've published? This page explains the best ways to reach the Casinos Australia team and what to expect when you do.
We're an independent comparison site built for Australian players. We don't operate a casino, take bets or hold funds — we research and rank offshore online casinos available to players in Australia so you can make informed decisions before you sign up.
What You Can Contact Us About
We welcome messages from readers, industry professionals and anyone with a genuine reason to get in touch. Common reasons people reach out include:
- Review feedback — if you've spotted something that's out of date, inaccurate or missing from one of our casino write-ups
- Casino suggestions — if there's an offshore casino available to Australian players that you think deserves a place on our list
- Bonus or payment queries — if you have a general question about how welcome offers, wagering requirements or withdrawal processes work
- Responsible gambling — if you need to be pointed toward support resources; our responsible gambling page is a good starting point
- Editorial or business enquiries — if you represent a casino operator or affiliate partner and want to discuss how we work
- Site corrections — if you believe any content on mamaot.com contains an error or misleading claim
How We Handle Your Message
Every message is read by a member of the editorial team. We aim to respond to all reasonable enquiries within a few business days. Response times may be longer during peak periods, but we do get back to everyone who provides a valid contact address.
A few things to keep in mind before you write:
- We are a comparison and review site, not a casino operator. We cannot access your casino account, process withdrawals, issue refunds or intervene in disputes between you and a casino.
- If you have a complaint about a specific casino, contact that operator's customer support team directly. For unresolved disputes, the licensing jurisdiction's regulatory body is the appropriate escalation point.
- We do not provide personalised gambling advice or recommend specific games to play.
- Messages that are abusive or contain spam will not receive a reply.
About Our Reviews and Rankings
If your enquiry relates to how we evaluate casinos or why a particular site ranks where it does, our about us page explains the methodology in full — including the factors we assess and our position on commercial relationships.
In brief: Casinos Australia may earn a commission when a reader clicks through to a casino and creates an account. That arrangement never determines how a site is rated or ranked. Operators cannot pay for a higher position, and every write-up includes at least one genuine limitation alongside the strengths.
Responsible Gambling Enquiries
If you or someone you know is experiencing difficulties with gambling, please visit our responsible gambling page for information on spending limits, self-exclusion tools and Australian support services including the National Gambling Helpline. These resources are available regardless of which casino site you use.
All visitors must be 18 or older to access gambling services. We do not promote gambling to minors or to anyone who has excluded themselves from gambling.
Legal and Terms Enquiries
Questions about how this site operates, what data we collect or our affiliate relationships are covered in our terms and conditions. Please read those before sending a legal enquiry, as the answers to most common questions are set out there in plain language.
What Happens After You Reach Out
When we receive a substantive correction or a credible tip about a casino, we investigate it properly. If a review needs updating, we update it and note the change. If a casino is flagged for player complaints or regulatory issues, we factor that into its standing on the site. We take the accuracy of our content seriously — it's what the site's usefulness depends on.
If your message leads to a change on the site, we'll let you know in our reply. We don't publish reader names or contact details without permission.
Thank you for taking the time to get in touch. The Casinos Australia team is a small editorial operation, and direct reader feedback is one of the most useful tools we have for keeping our casino comparisons accurate and genuinely helpful for Australian players.